Shipping policy

Shipping Policy

Proper Treats Co.
(A trading name of Pure Okra Pty Ltd)

1. Order Processing Times

All orders are processed within 1–3 business days after receiving your order confirmation email.

 

As our products are made in small batches to maintain quality, processing times may vary slightly during busy periods. If there is any significant delay, we will contact you directly.

 

Orders are not processed, shipped, or delivered on weekends or public holidays.

 

2. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and selected shipping method.

 

Estimated delivery times:

  • Standard Shipping: 2–7 business days

Please note that delivery times are estimates only and may vary depending on the carrier and your location.

 

3. Perishable Products Disclaimer

Proper Treats Co products are food items and may be sensitive to temperature, handling, and transit conditions.

 

By placing an order, you acknowledge that:

 

  • You are responsible for ensuring someone is available to receive the delivery.
  • We are not liable for product quality issues caused by missed deliveries, incorrect addresses, or delays outside of our control.

 

4. Shipping Responsibility & Risk

Once your order has been handed over to the shipping carrier, responsibility for the delivery transfers to the customer.

 

Proper Treats Co is not responsible for:

  • Lost or stolen packages marked as delivered
  • Delays caused by the courier
  • Damage caused during transit

However, if an issue arises, we will do our best to assist you in resolving it with the courier.

 

5. Incorrect Shipping Information

Please ensure all shipping details are correct at checkout.

We are not responsible for orders shipped to incorrectly provided addresses.
If you notice an error, contact us immediately at info@pureokra.com. We cannot guarantee changes once the order has been processed.

 

6. Shipping Coverage

We currently ship within Australia, New Zealand & United Kingdom.

 

7. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information.

 

Please allow up to 24 hours for tracking updates to appear.

 

8. Delays Outside Our Control

While we aim to deliver your order within the estimated timeframe, delays may occur due to:

  • Carrier disruptions
  • Weather conditions
  • High-volume periods

Proper Treats Co is not liable for delays caused by external factors beyond our control.

 

9. Contact Us

If you have any questions about your order or shipping, please contact us at:
info@propertreats.com.au